Reliable SAP Support Beyond Go-Live

Application Management Services

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Successful SAP implementation is only the beginning. As organizations evolve, SAP environments require continuous optimization, regulatory updates, performance improvements and operational support.

ERP TOHAMA Group provides comprehensive Application Management Services that help organizations maximize long-term value from their SAP investments. Our AMS teams work as an extension of your business, ensuring your SAP landscape remains stable, compliant, secure and continuously improving.

Services

Support That Evolves With Your Business

Production Support
Incident Management
Problem Management
Enhancements & Business Requests
Month-End & Year-End Support
Localization Updates & Legal Compliance
Master Data Management
Testing & Regression Testing
Transport & Release Management
Documentation & Knowledge Transfer
Performance Optimization
Interface Monitoring

Why ERP TOHAMA Group

Why Organizations Rely on ERP TOHAMA Group for AMS

Our relationship does not end at go-live. From implementation and rollout to enhancements, compliance updates and continuous improvement, we remain committed to helping clients maximize the value of their SAP investment for years after launch.

Frequently Asked Questions

Application Management Services: Common Questions

What is Application Management Services (AMS) for SAP?
Application Management Services refers to the ongoing support of a live SAP system after go-live, covering production support, incident and problem management, enhancements, month-end and year-end support, localization updates, master data management, testing and performance optimization. AMS keeps an SAP landscape stable, compliant and continuously improving over its operational life.
Do we need Application Management Services if our SAP system was implemented by a different partner?
Yes, this is common. We provide Application Management Services for SAP systems regardless of which partner originally implemented them. We begin with a system and process review to understand the current environment before taking on ongoing support.
What is the difference between incident management and problem management in AMS?
Incident management addresses individual issues as they occur, restoring normal system operation as quickly as possible. Problem management investigates the underlying root cause of recurring incidents to prevent them from happening again. Both are core components of a mature Application Management Services offering.
Can AMS support include compliance and localization updates?
Yes. Tax rules, statutory reporting requirements, electronic invoicing mandates and other local regulations change over time. Our AMS teams monitor these changes and apply the corresponding SAP configuration updates so your system remains compliant after go-live.
Does Application Management Services cover month-end and year-end financial closing support?
Yes. Our AMS teams provide dedicated support during month-end and year-end closing periods, when SAP system stability and rapid issue resolution are especially critical to the finance organization.

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